Shipping & Returns
If the item has been produced with personalized specifications, then we cannot cancel your order, however, we are very fair. If you are not satisfied with a personalized product, simply contact us at firstname.lastname@example.org. We are very accommodating and as long as it’s within reason, we will do our best to find a reasonable solution. If the ordered item contains defects, then we will obviously take the product back, reimburse your money or send an error-free product.
Cancelling your order
A new order can be cancelled or changed without any problem only if the production process has not yet begun. If you would like to change your order, please email us at email@example.com. Once the product has began production, you can no longer make any changes.
Beard Gains’ Fair Return Policy
Every ordered product at Beard Gains is created just for you. Returned goods cannot be resold and are donated or thrown away. Promise: * If we make a mistake, we will send you a replacement or refund your money. * If you make a mistake with your order, email us at firstname.lastname@example.org and we will see what we can reasonably do to help you get the product you want. Should a mistake arise, we kindly ask that you contact us within 30 days to coordinate an acceptable solution. Please include your order number if applicable and a detailed explanation of the problem.
U.S. Postal Service Phone: 1-800-222-1811
DHL Express Phone: 1-800-225-5345
FedEx Phone: 1-800-463-3339
First class shipping rates do not include insurance of your package during delivery! We HIGHLY recommend priority shipping which includes insurance. If you choose not to upgrade from first class, we cannot refund or replace broken and lost items as a result of the courier.
• WE ARE NOT RESPONSIBLE FOR POSTAL DELAYS •
Postal delays are extremely common, especially during the holidays. Once a label is created, please allow 72 hours or more depending on the time of year before updates are loaded to your tracking number.
If your delivery is late, we ask you to allow 30 business days to pass before we can consider it lost and ship a replacement – providing priority/insured option was purchased at checkout.
• PACKAGE SAYS DELIVERED BUT IS MISSING •
Within 36 hours of expected delivery-
Verify the shipping address
Look for a notice of attempted delivery
Look around the delivery location for your package
See if someone else accepted the delivery
Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
Wait 36 hours – in rare cases packages may say delivered up to 36 hours prior to arrival
• WE DO NOT UPDATE YOUR TRACKING INFORMATION •
USPS or any other courier service are government operated companies and are not affiliated with Beard Gains. Therefore, if you have any complications with your order delivery, please contact your local courier with your tracking and they will assist you as needed.
• TRACKING NOT AVAILABLE •
The first package scan may be upon arrival at a regional hub near the destination. This is common when shipping volume is high and packages are processed in bulk. Until this first scan, the carrier may not acknowledge receipt of the package.
The first package scan may not be until delivery.
• PACKAGE UNDELIVERABLE •
Item is too big for po box
Improper address format ie missing “Po Box” in address
Damaged during shipment
When crossing borders, it is common for postal delays to occur due to parcels being held up at customs, security, etc. This is out of our control and we cannot be held responsible for late deliveries. Standard International shipments, are not fully trackable.
• WE ARE NOT RESPONSIBLE FOR DUTIES AND TAXES UPON DELIVERY •
We have no control over customs charges nor do we know the cost, if any, associated with your countries policies. Knowledge of any unknown fees, please contact your local courier for details.